Secure Payments, PCI DSS, Regulatory Compliance Blog

Boss, I think Someone Stole Our Customer Data

September 6th, 2007 by admin Posted in Compliance, Credit Card Fraud, Merchant, PCI DSS

hbrcover.pngOne of my favorite magazines to read, the Harvard Business Review, has posted a case study written by Eric McNulty. It is titled “Boss, I think Someone Stole Our Customer Data” and walks through what happens in just such a disaster.

Some of the issues they struggle with are:

  • Identifying the source of the data breach
  • Disclosure and notification issues
  • Who to involve and when (i.e. Secret Service, acquirer, card association)
  • What it means to be PCI compliant

Read the article and then read the commentary which includes notes from people such as John Coghlan, former president and CEO of Visa USA.

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